Tesla Model 3 Owners & Service Manuals

Tesla Model 3: Contacting Tesla Roadside Assistance

Tesla Model 3 2017-2023 Owner's Manual / Roadside Assistance / Contacting Tesla Roadside Assistance

Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.

When contacting Tesla Roadside Assistance, please provide:

  • The Vehicle Identification Number (VIN). The VIN is displayed when you touch the Tesla "T" at the top of the touchscreen. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
  • Your exact location.
  • The nature of the problem.

Tesla Roadside Assistance is available to speak with roadside service professionals 24/7/365 to answer any questions and explain the proper procedure for transporting your Model 3.

Note: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.

Regional Phone Number(s)

Note: The phone number is also available by touching the Tesla "T" at the top center of the touchscreen.

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    Note: The tires are allowed to rotate slowly (under 3 mph or 5 km/h) and for a very short distance (less than 30 feet or 10 meters) only when Transport Mode is enabled while the vehicle is being w

     Activate Transport Mode

    Transport Mode keeps the parking brake disengaged while winching Model 3 onto a flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling.

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