Tesla Model 3: Reporting Safety Defects
Contacting Tesla
For detailed information about your Model 3, go to www.tesla.com, and log on to your Tesla Account, or sign up to get an account.
If you have any questions or concerns about your Model 3, call 1-877-79TESLA (1-877‑798-3752).
Note: You can also use voice commands to provide feedback to Tesla. Say "Note", "Report", "Bug note", or "Bug report" (in the English language) followed by brief comments in your language of choice. Model 3 takes a snapshot of its systems, including your current location, vehicle diagnostic data, and screen captures of the touchscreen. Tesla periodically reviews these notes and uses them to continue improving Model 3.
Reporting Safety Defects - US
If you believe that Model 3 has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an investigation. If it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);
Reporting Safety Defects - Canada
If you believe that your Model 3 has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, in addition to notifying Tesla. To contact Transport Canada, call their toll-free number: 1-800-333-0510.
READ NEXT:
Declarations of Conformity
FCC and IC Certification
The devices listed above comply with Part 15 of the FCC rules and Industry
Canada's licenseexempt
RSS Standard(s) and EU Directive 2014/53/EU.
Operation is subj
Troubleshooting Alerts
Charging equipment faultTry
different charging
equipment(CP_a004)
The charge port is unable to detect whether a
charge cable is inserted or the type of charge
cable connected.
If this alert app
SEE MORE:
Windshield (Remove and Replace)
Windshield (Remove and Replace) - Remove
Remove
Remove the cowl screen panel. See Panel - Cowl Screen (Remove and
Replace).
Disconnect the electrical harness from the windshield heater connector.
Partially close the hood.
Caution:
Use care not to damage the dashboard.
Place a fende
Speaker - Dash - Center (Remove and Replace)
Remove
Remove the LH and RH instrument panel end caps. See End Cap - Instrument
Panel - LH (Remove and Replace).
Remove the LH and RH middle A-pillar trims. See Trim - A-Pillar - Middle
- LH (Remove and Replace).
Remove the LH and RH upper A-pillar trims. See Trim - A-Pillar - Upper -
LH
