Tesla Model 3 Owners & Service Manuals

Tesla Model 3: Reporting Safety Defects

Contacting Tesla

For detailed information about your Model 3, go to www.tesla.com, and log on to your Tesla Account, or sign up to get an account.

If you have any questions or concerns about your Model 3, call 1-877-79TESLA (1-877‑798-3752).

Note: You can also use voice commands to provide feedback to Tesla. Say "Note", "Report", "Bug note", or "Bug report" (in the English language) followed by brief comments in your language of choice. Model 3 takes a snapshot of its systems, including your current location, vehicle diagnostic data, and screen captures of the touchscreen. Tesla periodically reviews these notes and uses them to continue improving Model 3.

Reporting Safety Defects - US

If you believe that Model 3 has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Tesla.

If NHTSA receives similar complaints, it may open an investigation. If it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Tesla.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);

Reporting Safety Defects - Canada

If you believe that your Model 3 has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, in addition to notifying Tesla. To contact Transport Canada, call their toll-free number: 1-800-333-0510.

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     Declarations of Conformity

    FCC and IC Certification The devices listed above comply with Part 15 of the FCC rules and Industry Canada's licenseexempt RSS Standard(s) and EU Directive 2014/53/EU. Operation is subj

     Troubleshooting Alerts

     Charging equipment faultTry different charging equipment(CP_a004)

    The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected. If this alert appears while a charge cable is connected, it should be determined whe

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     Navigating

    To navigate to a location, touch Navigate, send the destination from your phone, or speak a voice command. You can enter or speak an address, landmark, business, etc. You can also choose a saved Home or Work location and select from a list of recently used locations (the most recent displays a

     Cleaning the Interior

    Frequently inspect and clean the interior to maintain its appearance and to prevent premature wear. If possible, immediately wipe up spills and remove marks. For general cleaning, wipe interior surfaces using a soft cloth (such as microfiber) dampened with a mixture of warm water and mild nond

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